More than 328,000 Jeep vehicles face mandatory repairs after federal safety officials identified a critical defect that could cause rear suspension components to detach while drivers operate their vehicles on American roads.
Seven Models Face Mandatory Repairs
The National Highway Traffic Safety Administration ordered the recall of 328,381 Jeeps after discovering rear coil springs were incorrectly installed at the factory. The defect affects seven different models manufactured between 2021 and 2023, including the Grand Cherokee, Grand Cherokee 4XE, and Grand Cherokee L. Federal investigators determined the faulty coil springs could separate from the vehicle during operation, creating dangerous road hazards for both drivers and other motorists. The NHTSA announced the recall action following multiple reports of the mechanical failure.
Chrysler will replace the rear coil spring lower isolators at no cost to owners. The company plans to mail interim notification letters starting September 29, alerting customers to the safety risks their vehicles pose. Additional correspondence will follow once final repair procedures receive approval. Affected owners can contact Chrysler directly at (800) 853-1403 and reference internal recall number 89D for immediate assistance.
Previous Repairs Prove Inadequate
This latest recall supersedes two earlier recall attempts numbered 26V051 and 23V413, meaning thousands of Jeep owners who already paid for previous repairs must return to dealerships for additional work. The NHTSA determined prior fix attempts failed to adequately address the suspension defect, forcing the agency to mandate this expanded recall action. Vehicle owners who completed earlier repairs under those recall numbers must schedule new appointments to receive the updated correction, even if their previous repairs appeared successful.
What Owners Should Do Now
Jeep owners can verify whether their specific vehicle requires recall repairs by searching their vehicle identification number on the NHTSA website database. The federal safety agency maintains updated recall information for all registered vehicles nationwide. Owners should not delay scheduling repairs once they receive notification letters, as the detaching coil springs represent a genuine safety threat during normal driving conditions. Chrysler dealerships across the country will perform the necessary repairs without charging customers for parts or labor costs associated with correcting the manufacturing defect.